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CUSTOMER SERVICE
We ship anywhere in the 48 contiguous United States via UPS ground. Please note that UPS does not deliver to P.O Box or APO addresses. Shipping charges are added at the shopping cart based on where the item is going, it's size and weight. These are actual costs automatically calculated by UPS. Some items have the shipping costs already included in the price. If the shipping is included in the price it is clearly noted on the item page.
Most products are shipped within 2-5 business days after you place your order. Shipping time varies based on which product is ordered and where in the country it is being shipped. Your purchase should arrive within one to three weeks from the time you place your order.
Some items ordered from the ARTISTS GALLERY may take between 2-3 weeks to ship. Please keep in mind these pieces are handmade and created in limited quantities.
If you would like to know approximately how long it will take to receive your order, please e-mail us at service@SpinKeeper.com.
SALES TAX:
No sales tax will be charged for shipments to any location.
RETURNS:
If for any reason you are not satisfied with the merchandise, you may return it at your expense in its original packaging within 30 days of receipt for a refund. Some of our products are offered with Shipping Included or Free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your refund. The original out-going shipping charges will not be refunded and certain restocking fees may be assessed depending on the item and its condition upon arrival at our warehouse.
If you receive a damaged or defective item or are missing parts, contact service@SpinKeeper.com within 5 business days of delivery for further instructions. Please keep all original packing materials and cartons available for repacking a return if that becomes necessary. We will make every effort to resolve the problem to your satisfaction.
SpinKeeper makes every effort to provide high quality images to assist you in selecting your item. However, images may vary in color depending on your monitor color settings. Also images can vary on the web from how the actual item appears in your home depending on natural or artificial lighting. If precise colors are critical to your order we suggest contacting us by phone or e-mail so we can further assist you.
Our staff is fully trained to offer any assistance to help you. Our excellent packaging and shipping record are an indication of our committment to reduce damage incidents. Pictures are requested in the event of damage.
If a replacement is declined and you would prefer to cancel your order you may do so under the following conditions. Once the return is checked in at our warehouse we will issue the appropriate refund. This refund will be the original total sale price paid less the actual out-going shipping charges. It is also important to note that we cannot be held responsible for any damages not reported within 5 days of arrival .
If you wish to return a product, you are required to e-mail service@SpinKeeper.com for a RA # (return authorization number)and further instructions. Your refund will not be processed without a return authorization number.
Order Cancellation Policy:
If you wish to cancel an order please call or email Spinkeeper as soon as possible. Orders cannot be cancelled after they have been shipped. If an order is cancelled after it has been shipped, you will be responsible for roundtrip shipping charges and possible restocking fees.
CUSTOMER SERVICE
We are here to assist you before you make your purchase and after your selection arrives. We will make every effort to respond to all messages within 24 hours. SpinKeeper intends to make each customer a satisfied customer.
Your questions and suggestions are always welcome at SpinKeeper.
Our Mailing address is POB 274 Tuxedo Park, New York 10987
We can be contacted by phone at 845-351-4380 or Toll Free at 800-986-1610 or by e-mail at
service@spinkeeper.com
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